Return & Refund Policy

Return & Refund Policy



Returns


You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must follow the criteria below:

Unused and in the same condition that you received it.
All accessories must be returned
Returned in the original packaging.
If your item was not purchased directly from us, we need to have the receipt or proof of purchase.
In order to protect all customers and ensure that all returns and exchanges are handled fairly, Lotmaxx may decline your return or exchange in some situations, such as:

  • Products that have been defaced
  • Products with missing labels
  • Products that have been lost or damage


Refunds

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must follow the criteria below:

Unused and in the same condition that you received it.
All accessories must be returned
Returned in the original packaging.
If your item was not purchased directly from us, we need to have the receipt or proof of purchase.
In order to protect all customers and ensure that all returns and exchanges are handled fairly, Lotmaxx may decline your return or exchange in some situations, such as:

  • Products that have been defaced
  • Products with missing labels
  • Products that have been lost or damage

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will usually receive the credit within 3-5 working days, depending on your card issuer's policies.

Shipping


You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions on how to return your item to us, contact us: info@lotmaxx.com